Thanks for your feedback! Just a quick question that could possibly solve your problem: Are you using the most recent release (1.0.2.1 from last week (07/09/21)?
If this is the case and the problem persists could you double check that your setup of the jobFile is comparable to the example jobSDAT_MEGA. Feel free to post your jobFile here. If I don’t see any obvious errors it would be great if you could share the data with us (we do also have Scripts to de-indentify your data), so that I can take a look at it myself.